Frequently Asked Questions

1. How do I schedule an appointment? 

The quickest way to book an appointment is to click the Book Online button at the bottom of the page or by email: jaclyndelachoux@gmail.com I can also be reached by phone at 604-812-2620. Please call or connect anytime. 

2. What does counselling cost? 

I offer a free 15 minute consultation by phone and if you choose to book an appointment, my rates are $175 for a 50 minute session, $275 for an 80 minute session, or $105 for a 30 minute session. Most extended health plans include Registered Clinical Counselling as a claimable service and benefit. Please inquire with your extended health provider. I am also able to bill certain agencies like AFU directly.

3. How many sessions will I need? 

Although you can begin feeling some positive change in as quickly as one session, clients typically make weekly or bi-weekly appointments for the first 4-6 sessions. After that, clients may find they would like to space out sessions less frequently, or even meet as needed. I completely understand the time commitments and financial challenges of daily life, and always work with you to determine the most efficient way to help you or your child. My door is always open to welcome you back into the counselling space. 

4. Is counselling confidential? 

Absolutely. I deeply value the trust and privacy that we hold together in the counselling room. Everything that we discuss will remain confidential, except for the following circumstances: 

  • If a child is in danger of abuse, neglect, or harm

  • If you pose a serious risk of harm to yourself or others

  • If a court orders the disclosure of my counselling records

Please know that I will continue to support you during the process, should any of the above situations occur. 

5. Can I do counselling on the phone or online? 

I currently only offer counselling sessions over the phone and virtually. My goal is for counselling to be accessible for you in the most comfortable way possible. Most clients find this to be a very effective and convenient way of participating in therapy.