Frequently Asked Questions

1. How do I schedule an appointment? 

The quickest way to book an appointment is to click the Book Online button at the bottom of the page or by email: jaclyndelachoux@gmail.com I can also be reached by phone at 604-812-2620. Please call or connect anytime. 

2. What does counselling cost? 

I offer a free 15 minute consultation by phone and if you choose to book an appointment, my rates are $150 for a 50 minute session or $230 for an 80 minute session. Many extended health plans include Registered Clinical Counselling as a claimable service. Please inquire with your extended health provider. I also offer limited sliding scale rates for those who are unable to afford standard fees. 

3. How many sessions will I need? 

Although you can begin feeling some positive change in as quickly as one session, clients typically make weekly or bi-weekly appointments for the first 4-6 sessions. After that, clients may find they would like to space out sessions less frequently, or even come in as needed. I completely understand the time commitments and financial challenges of daily life, and will work with you to determine the most efficient way to help you or your child. My door is always open to welcome you back into the counselling space. 

4. Is counselling confidential? 

Absolutely. I deeply value the trust and privacy that we hold together in the counselling room. Everything that we discuss will remain confidential, except for the following circumstances: 

• If a child is in danger of abuse, neglect, or harm

• If you pose a serious risk of harm to yourself or others

• If a court orders the disclosure of my counselling records

Please know that I will continue to support you during the process, should any of the above situations occur. 

5. Can I do counselling on the phone or online? 

I offer counselling sessions over the phone and online. My goal is for counselling to be accessible for you in the most comfortable and convenient way possible.